+7 years of experience in the tech industry with a focus on Trust & Safety and Operations. I have worked in content moderation, QA, intellectual property, account integrity and abuse processing. Skilled in working across English, Spanish, and language-agnostic contexts. Creative problem solver with a proven ability to make objective decisions under pressure. Open-minded communicator who thrives both independently and in collaborative environments. Highly adaptable, with excellent technical proficiency, a fast-learning mindset, and a keen eye for detail in high-paced operations.
Currently studying Data Analytics.
Data Analytics:
Other languages:
Tools:
-
Bachelor of Arts, Musicology
Universidad de Oviedo
2012-2016 -
Data Analytics Bootcamp
Full Time, 15 weeks
Ironhack
Currently studying
-
CS50x Introduction to Computer Science
Harvard University
2025
Professional Experience
-
🏢 Redbubble 📍 Berlin, Germany
Content Operations Specialist - Intellectual Property
Nov 2021 - Feb 2025
- Processed and managed escalated Intellectual Property inquiries, including Takedown Notices and Counter Notices, ensuring compliance with legal frameworks.
- Reviewed and moderated user generated content, proactively identifying and removing infringing material from the marketplace in accordance with established guidelines.
- Collaborated with cross-functional teams, including Legal, Policy, and Partner Operations, to refine policies and contribute to ad-hoc projects.
- Delivered timely, clear and concise written notifications to artists and Rights Holders.
- Served as the escalation point, providing expertise and guidance on complex IP matters to outsourced partners.
- Reduced Zendesk daily gatekeeping time 1 hour by creating new views and fixing bugs in Zendesk Admin.
-
🏢 CPL ← Cognizant 📍 Dublin, Ireland
Subject Matter Expert - Account Integrity
May 2019 - Oct 2021
- Facebook project.
- Reviewed and labeled user accounts on client's platform, following the Mental Model to identify abusive behaviour, such as scam, spam, phishing, coordinated/scripted activity, impersonation, civic abuse, etc.
- Consistently met and exceeded performance and quality targets, excelling both independently and as part of the team.
- Ensured alignment with the Mental Model by participating in continuous calibration and suggesting improvements, displaying strong interpersonal, verbal and written communication skills.
- Uncovered trends, detected patterns, and drove improvement in user experience.
- Resolved complex and ambiguous cases.
- Identified and escalated inefficiencies in workflows, processes, and tools, proactively suggesting optimizations.
- Trained and mentored new team members.
- Conducted regular calibration sessions and provided ongoing support on the Mental Model.
-
🏢 Majorel 📍 Dublin, Ireland
Second in Command
Sep 2018 - May 2019
- Supported the TL in workflow, team management, and performance evaluation using Excel and internal dashboards to gather and analyse data.
- Generated regular and ad hoc reporting.
- Escalated issues to the relevant stakeholder, coordinating with QA, Training, and Operations teams to enhance overall efficiency.
- Conducted team meetings.
- Fostered a collaboration culture by boosting team morale and organising team-building events.
Senior Content Analyst (Spanish)
Dec 2017 - May 2019
- Google AdWords project.
- Evaluated online advertising content. Analysed data to make swift and informed decisions that aligned with client’s guidelines.
- Maintained high accuracy (99.6%) and productivity to meet individual and team targets, demonstrating strong attention to detail.
- Reviewed, corrected and edited content created by other agents, applying linguistic and typographic standards for clarity and structure.
- Participated in the 2iC Development Plan, a 6-month program learning all duties and tasks performed by TLs.
-
🏢 Welocalize 📍 Dublin, Ireland
Linguistic QA Tester (Spanish)
Jul 2017 - Dec 2017
- Apple Music project.
- Transcribed song lyrics in Spanish with precision, adhering to client's guidelines.
- Conducted linguistic quality assurance of transcriptions done by co-workers and freelancers.
- Reviewed, corrected, and refined grammar, typographical errors, and timing.